Shipping policy

We aim to dispatch orders within 24 hours; however, this can vary due to stock availability.

We use Parcelforce 48 hour tracked service, subject to all contact details provided are correct, you will get notifications for your delivery.

Delivery times are quoted in good faith, and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.

We accept no responsibility for late, missed, or non-delivered orders as these are carried out by a courier company (Parcelforce) on our behalf.

If you are not present when Parcelforce attempts to deliver your order and you have not provided alternative instructions (e.g., leave in a safe place, deliver to a neighbour, or deliver on an alternative day), Parcelforce may deliver your order to your nearest Post office You will be notified of the Post Office location by Parcelforce if your order is redirected.

Please note that if delivery fails on several occasions or if incorrect delivery details are provided, the courier may return your order to us. If this happens, a refund will be processed for your order, minus the original carriage charge.
Delivery Restrictions

Due to territory restriction, we are unable to ship certain products outside of our given territory. This applies to products from Elgon professional, Insight professional and Kalona.

Please see postcode areas:

Elgon: CB, PE

Insight: CB, PE, NN