Refund policy

Please email us at sales@ess.hair or call us on 01354 564981 to inform us of your intention to return goods and the reason for the return.

Goods bought online should be returned within 14 days of delivery, unused and in their original packaging. If goods are returned in an unsaleable condition, we reserve the right to return these to you.

Items that are ordered have been chosen and selected by the buyer, we as the seller accept no liability for items incorrectly ordered and it is the buyers responsibility to ensure any item(s) ordered meet all their requirements and needs. 

Goods must be returned to:

F.A.O. Returns Department Essential Salon Supplies Ltd
3a Westfield Road
Manea
Cambridgeshire
PE15 0LN

Please ensure a copy of your invoice/receipt accompanies the return.

We strongly recommend you use recorded delivery as we cannot accept responsibility for any lost goods. Please email your tracking number to sales@ess.hair

Customers are responsible for the cost of return postage.

The original delivery charge cannot be refunded.

Faulty, Incorrect or Undelivered Goods

We take great care to ensure all goods you receive are correct and undamaged. In rare cases where incorrect or damaged goods are received (or where goods you expected to arrive haven't) you must inform us within 48 hours of delivery or expected delivery - sales@ess.hair or call us on 01354 564981.

• Please return the goods to us. Using recorded delivery 
• For faulty or incorrect orders that need to be returned, we will refund the original cost of delivery at our discretion.
• For faulty electrical items, please refer to the returns policy enclosed within the product packaging.