We aim to dispatch orders within 24 hours; however, this can vary due to stock availability. We use Parcelforce 48 hour tracked service, subject to all contact details provided are correct, you will get notifications for your delivery. Delivery times are quoted in good faith, and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. We accept no responsibility for late, missed, or non-delivered orders as these are carried out by a courier company (Parcelforce) on our behalf.

See our SHIPPING POLICY

Please email us at sales@ess.hair or call us on 01354 564981 to inform us of your intention to return goods and the reason for the return.

Good bought online should be returned within 14 days of delivery, unused and in their original packaging. If goods are returned in an unsaleable condition, we reserve the right to return these to you.

See our RETURNS POLICY

We take great care to ensure all goods you receive are correct and undamaged. In rare cases where incorrect or damaged goods are received (or where goods you expected to arrive haven't) you must inform us within 48 hours of delivery or expected delivery -sales@ess.hairor call us on01354 564981.

See our TERMS & CONDITIONS